While there are some limitations, such as limited multimedia support and integrations, the platform's user-friendly interface, customizable campaigns, two-way messaging, and robust analytics make it a valuable tool for businesses looking to improve their communication and engagement with their customers and stakeholders. This not my area, but I'm surprised there is not a faster plug and play API built for Salesforce.Overall, Signal Vine is a powerful text messaging platform that offers a range of features for businesses and organizations to communicate and engage with their audiences effectively. The syncing with Salesforce appears to have been a bit cumbersome. Submitting a form for scheduled texts that explicitly requiring lists be uploaded before scheduling, requires the user to designate the send list or criteria, requiring Gif upload no more than 500kb, etc will eliminate the gray areas in which most error occur. This was in large part due to miscommunication. I also find the fact that I have to work with Word Documents back and forth odd (feels cheap)- I would think there could/should be some sort of form submission with required fields to set up a text.Įxample of user error: We recently sent out a text that went to the wrong this. I would like greater summary details for my texts. I also do not find the reporting to be very robust. I see that something is scheduled in my message calendar, but I can't confirm to whom this is being sent. I wish there was a better way to review scheduled texts (preview feature with real contact).
#Signal vine mms full
I can't set up individual program texting for my specific group, only my director can for the full team so it's not scoped to a personal level. There have been times when the phone numbers are added but the names aren't, but I can't search by phone number for some reason. When adding people to the system it is corrupted regularly and I cannot find the students I have added to the system.
It doesn't notify you if someone else is texting the same person as you at the same time, so I could be looking up some information for a student and when I reply I can see that someone else, or in one case three others, have responded to that individual.
I work on a team and it is very focused on just working for a single person. It will find any name that contains any of the letters I put in the search, so if I search "Amy" every name with an "A, M or Y" will pop up and I have to look through hundreds of names to find the student. I have over 30,000 students in the program and to search one student takes way too much time because their search tool is absolutely broken. There are several aspects to this program I found to be very frustrating.
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